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CANCELLATION POLICY

When you book a course with Mountain Craft Adventures, you are agreeing to our cancellation policy. It was made with respect for our clients and guides in mind. As such, if we cancel the trip because of an issue on our end (low enrollment, guide issue, etc.) we'll work with you to refund your money or reschedule at no cost. See below for details on what constitutes a cancellation. If you cancel the trip because of an issue on your end, the result depends on how much notice we get.

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Please read below for full details:

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1. If you cancel for any reason prior to 30 days before the course start, you may rebook a later date for 100% credit, subject to availability, or receive a refund minus a 5% cancellation fee. If you cancel between 14 and 30 days prior to the course start, you may reschedule subject to availability. Between 14 and 30 days there are no refunds. If you cancel inside of 14 days from the course start, there are no reschedules or refunds available. This includes, but is not limited to:

  • Injury/illness

  • Weather, mountain and travel conditions (please see #4 below)

  • Personal scheduling changes

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2. We reserve the right to cancel any course at any time. Reasons for cancellation might include (but are not limited to) natural disasters or inadequate enrollment. Due to the wildly variable nature of mountain weather and other factors that might result in a cancellation, there is no set timeline for this decision.

  • If we cancel your course prior to its start due to natural disasters, hazardous weather conditions or other reasons of that nature, you may reschedule to a later date or receive a credit that never expires.

  • If we cancel a course midway through due to unforeseen circumstances or weather conditions, we can offer partial credits for the course depending on how much time was spent with the instructor or guide on the given date.

  • If we cancel a course prior to its start for low enrollment, you may reschedule for a later date, receive a credit or  a full refund.

  • Changes to a trip itinerary made by our guides (including a change of mountain to be climbed, location change for climbing or skiing, route changes or summit attempt aborted) for any reason do not constitute a cancellation, and no refunds or credits will be made in this case

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3. On any course, our guides reserve the right to remove any person, for any reason. These reasons generally stem from a person jeopardizing the safety of themselves or another team member. This includes a person who is not physically able to climb or ski/ride at the level necessary for the chosen objective. In all these cases, there are no refunds whatsoever, and the client is responsible for any additional costs incurred in leaving the course.

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4. Climbing, skiing and other trips with Mountain Craft Adventures are based outdoors in a mountainous environment. Thus, challenging weather conditions are an inherent variable that are not possible to eliminate. Additionally, driving in the mountains can be difficult at times. Winter weather can have significant impact on driving times, with temporary road closures, chain control, traffic and slow driving conditions, poor visibility, cold temperatures and other issues, all possibly contributing to delays and challenging conditions. There is a certain amount of inherent risk involved with winter travel. We recommend that all participants take the time to prepare for unforeseen circumstances or delays. As these issues are a normal part of mountain travel, genrally we will not cancel courses due to challenging weather conditions.

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